How to Obtain Technical Support

Annual Subscription Support

All customers are required to maintain annual software maintenance and support, please see the information in the table below to submit your support question.  Phone support is provided on a requested or scheduled basis.  You should initiate your support request via email.

Evaluation Support

Presale technical support for SmartBatch is provided to help you initially with your environment.  This is provided for the 30 day evaluation period. Post sales support is provided for all customers via email, phone and web session.    Please EMail or fax your request as directed below.  You may also want to visit our web site for up-to-date FAQs (Frequently Asked Questions) and to download the latest versions of our products.

Note:  All customer are required to maintain annual software maintenance and support.  If the yearly payment is not made, you must uninstall SmartBatch components from all computers where they are installed.  It is a violation of the license agreement to continue to use SmartBatch without current annual software maintenance and support.

Please identify the version of SmartBatch and Windows operating system (including any service packs) that you are using to help our technicians with your questions.  The version number for SmartBatch appears in the About box under the Help menu.  Refer to your Microsoft documentation to determine the version of Windows and the service packs you have installed on your computer.  You should also refer to this online help documentation including the Frequently Asked Questions (FAQ).